Refund policy

Palm & Pearl Co. Return Policy

At Palm & Pearl Co., we want you to love your purchase! Please review our return policy before placing your order.

Returns

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return:

Items must be unworn, unwashed, and in their original condition.

Original tags must still be attached.

Items must be free of stains, odors, pet hair, makeup, or damage.

Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

Sale or clearance items

Accessories

Jewelry

Hats

Swimwear

Bodysuits

Personalized or custom items

Gift cards

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with photos of the item and packaging so we can assist you.

Refunds

Due to the nature of our business, approved returns will be issued as store credit only. Store credit never expires and can be used on any future purchase.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

Return Approval

Please contact us before sending any return. Returns sent without prior approval may not be accepted.

Order Cancellations

Orders cannot be canceled once they have been processed and submitted to our suppliers.

By placing an order with Palm & Pearl Co., you agree to the terms of this Return Policy.

Questions?

We’re always happy to help! Contact us with any questions regarding your order or return request.

🌴✨ Thank you for shopping with Palm & Pearl Co.! ✨🌴